TERMS AND CONDITIONS
Most products are stock items and have a dispatch time of 2-5 days. Screens have a delivery time of 4-6 weeks. For larger orders or special orders delivery dates will be specified. We reserve the right to longer lead times on certain products.
2 years on all products. On Nordic Ecolabelled products, the warranty period is 5 years.
Payment Terms – According to agreement
Prices are Excluding VAT and Delivery.
The products are owned by Götessons Industri AB until full payment has been made. Cancellation
Order Terms and Returns
Returns due to mistakes in order caused by customer will be credited by 80% of the value. The product must be returned in the original pack and freight costs will be paid by the customer.
There is no return policy for customized products. This includes all types of screens and furniture. All orders are binding and invoiced. Cancellation must be made within 24 hours from order confirmation.
When orders is made thru “X-lane” no changes or cancellations is allowed after sent order.
Complaints / Arrival Control
Any transport damage must be reported and documented directly with the transport company. Any claims of damage must be reported to Gotessons within 7 days of receipt of goods. The return must be approved by Götessons.
Information to end client
The dealer is responsible for informing clients relevant information regarding Götessons products. The screen Fabric has a slight odor due to manufacturing process. This odor disappears, often before it is delivered to the customer. In some cases some ventilation is required, however, this is no reason for complaint. Any trace of scent is completely harmless.
Products must be used according to their specified function in standard office conditions and with recommended weight and use capacity. When unsure, contact us.
We reserve for possible system errors on unique retail prices that are shown when logged in to our site,
Prices for quotation or order confirmation always applies
Installation and operating instructions
Where assembly or specific operating instructions are required, information can be found on the respective product page.
Care instructions and maintenance for Götessons products and materials can be found here.
Spare parts (or equivalent product) are available at Götessons Industri AB 5 years after the production date of the product.